The customer is responsible for all shipping costs unless otherwise stated. We primarily ship packages via USPS and FedEx methods. Complete orders will typically ship the same business day as long as they are placed before 11 AM PST. While we make every attempt to ship the day of your order, there is no guarantee of this. We also cannot guarantee that your package will arrive in any particular time frame. There are instances where FedEx, UPS or USPS will delay the shipment of a package due to unforeseen events. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that FedEx, UPS and USPS do not have any guarantees as to the delivery time of a ground package.

Free or flat rate shipping offers never apply to oversized items unless specifically stated on that item page. If you use a free or flat rate shipping coupon with a mix of normal items and oversize items we may have to ask for shipping charge due to the excessive cost of shipping large items like rifle bags and Pelican cases.

Iron & Haft does not ship to freight forwarding or cargo companies, and will cancel any orders to these addresses.

Should a package be lost or damaged, it is the customer's responsibility to report the loss to Iron & Haft Workwear so that the problem may be addressed in a timely manner. Lost UPS packages must be reported within 30 days of the original ship date of the package. Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and Iron & Haft Workwear assumes no responsibility for claims made after these time periods. Please note any shipment that goes out via Standard Shipping or FedEx Ground Economy may not be rerouted by Iron & Haft Workwear after the package is in transit. In some cases, and for some items, a stolen property report may need to be filed with your local PD for us to work on a refund or replacement. This includes, but is not limited to, body armor, weapon accessories, large orders and others.

Please note store credit cannot be used to purchase a gift card.

Iron & Haft Workwear attempts to ship orders as quickly as possible. As a result once an order is submitted via any method (website, mail, fax, or phone) we will not be able to cancel your order once it has been processed, nor will we be able to stop it from shipping. Please note that the customer is making sure that the order is accurate and returning the package back to Iron & Haft for a refund. Iron & Haft will not be responsible for any orders that cannot be cancelled or stopped. Any order that needs to be returned are subject to the normal Return's Policy.

Iron & Haft attempts to ship orders as quickly as possible. As a result once an order is submitted via any method (website, mail, fax, or phone) we will not be able to make changes to your order once it has been processed, nor will we be able to stop it from shipping. The customer is responsible for making sure their order is accurate (shipping address, shipping method, and items ordered including sizes, gun fits, colors and quantities). If you do make an error in ordering you will have to follow our Return Policy. If possible, we can attempt to change the ship to address once the package has been shipped, however, we are completely subject to the shipping company's policies. If the address can be changed a $14 service charge will apply.
Iron & Haft will not be responsible for errors made by customers entering wrong information. We will not reship the order for free, nor pay for the incorrect items to be shipped back to us. Items needing to be returned are subject to our Return Policy.

Please note that we at Iron & Haft Workwear do all that we can to accommodate the special requests that our customers have. That being said, there are times where orders are processed automatically before we are able to execute the comments that customers leave in their order during the checkout process. Please note that the comments will be handled as a request, and they may or may not be executed before the order is processed. Due to the large volume of orders we incur, customers will not be notified if we are unable to accommodate those requests. Please be aware that your comments will not be seen by shipping carriers and directions about delivery will not be followed.

Pricing, specifications, availability and terms of offers may change without notice. Taxes, fees and shipping and handling charges extra, and vary. Items offered at below retail prices may or may not be backordered depending on future availability. Iron & Haft cannot be held responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors.

Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Missing items from the shipment/Defective Merchandise/Damaged goods. All claims must be initiated within 24 hours of delivery. Please e-mail us at cs@ironhaft.com so that we can handle the situation accordingly.

Please view our Returns Policy by clicking here. We do have a very customer friendly returns policy, but there are of course a few reasons we would not be able to accept a return. Here are a few exceptions to our Simple and Easy Returns Policy (nothing out of line, we promise):

• Boots must be returned in the original box, which also CANNOT be used as the shipping box. You must ship the boots back in the original packaging, inside another box.
• Obvious wear & tear such as scratches or dents on any merchandise; kinks in watch band; tears and holes in garments; scratches on sunglasses and/or goggle lenses.
• Any and all size adjustments such as links removed from watch bands; garments that have been laundered, tailored and/or altered, etc.
• Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, animal fur, etc.
• Obvious odors such as cigarette smoke, perfume or colognes, etc.
• Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return. This includes boot/footwear boxes.
• Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.
• Due to Health Code Violations, underwear (boxers, briefs, etc.) and socks are not eligible for return.
• If you have received a gift that was purchased from Iron & Haft Workwear, and you need to make a return, please contact our returns department and they can assist you.
• Gift Certificates are NOT eligible for return/refund, they are final sale.
• In some cases, and for some items, a stolen property report may need to be filed with your local PD for us to work on a refund or replacement. This includes, but is not limited to, body armor, weapon accessories, large orders and others.

Please note that as soon as we receive and process your return, we will issue a refund to the original credit card. However, we can only issue refunds to your credit card within 45 days of the original shipment date. If you send back a return that is 45 days or more after the original shipment date, you will be issued a store credit.

Iron & Haft rarely charges restocking fees, but in extreme scenarios of clearly used merchandise, dirty merchandise or merchandise extremely covered in pet hair, items missing all packaging, etc., at our discretion LAPG will charge a small restocking fee.

Iron & Haft posts all reviews submitted (good or bad) so that you can be as informed as possible. However, Iron & Haft  Workwear does reserve the right to remove, edit, or delete review for the following reason(s):

• The review has any outside links (A link to a website besides ironhaft.com)
• The review contains vulgar or offensive language
• The product being reviewed has been updated since review was posted
• The review is for the wrong product
• The reviewer has not received the product yet
• The submitted picture is vulgar, offensive, or not relevant to the product

Iron & Haft Workwear is required by law to collect sales tax on all orders being shipped to the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Your order will reflect the appropriate sales tax charge prior to checkout and it will also be displayed on your final order confirmation.

If you request or are issued a store credit from Iron & Haft Workwear, you will have 90 days from the date it is issued to use the store credit before it expires. If you have any questions, please contact us at cs@ironhaft.com.

Please note that by placing an order with Iron & Haft , you will be signed up for our email newsletters. You may unsubscribe at any time by clicking the link at the bottom of the email.
Iron & Haft runs a contest through our email newsletter that gives out free tactical gear! To enter this contest, subscribe & stay signed up to IronHaft.com's Email List to be eligible to win our monthly promotion. Winners will be notified via the email address provided. Open to U.S. residents only. If you are already subscribed to our newsletter, you are already entered into this contest. You may unsubscribe at any time.

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